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10 Years Insurance Backed Guarantee

10 Years Insurance Backed Guarantee

DGCOS Member

DGCOS Member

FENSA Approved

FENSA Approved

Quality Manufacturers & Installers

Quality Manufacturers & Installers

Author Archive

10 Year Insurance Backed Guarantee via DGCOS

21st July 2021

When you are looking for UPVC products, one of the main questions you will ask yourself is “will my installation be adequately guaranteed”, and rightly so!

 

There is no shying away from the fact that the home improvement industry has had somewhat of a wobbly reputation over the years in terms of customer satisfaction and honouring the guarantee promised on a installation.

 

Knowing this, Celestial Windows want to always ensure that our customers know their installations are guaranteed for 10 years, with no question.

 

We are a part of DGCOS, the Double Glazing and Conservatory Ombudsman Scheme. Celestial Windows had to pass strict accreditation to be a part of this scheme and we are continually monitored to ensure we are meeting their high standards. DGCOS ensure that Celestial have all necessary competency certifications, business insurances and data sharing with consumer bodies. Where appropriate. This scheme gives many benefits to our customers including.

 

Free insurance Backed Guarantee – which means if the installer ceases trading, your guarantee will stand via an insurance provider. What some consumers do not know, is that if a guarantee offered by your installer isn’t insurance backed; should that company cease trading your guarantee won’t stand.

Free consumer advice line – DGCOS will be on hand to answer any questions you may have about Celestial during the installation Free access to alternative dispute resolution

 

At Celestial, safety and security is at the heart of everything we do. And guaranteeing your installation for 10 years, as promised, is very important to us.


Celestial Expands

21st July 2021

Celestial Windows have been supplying Teesside and surrounding areas with high-quality double-glazing products since 1998. We are a part of VEKA UK and we manufacture our own products in our factory over Riverside Park Industrial Estate. In 2011, we opened a state-of-the-art showroom next door to our factory which ensured that customer could see their products being manufactured and view the finished product right next door.

 

The industry as a whole has faced some trying times during the COVID19 pandemic, like any business, we had to make changes to suit the needs of our business and customers alike. As manufacturers of quality UPVC products, Celestial not only supply and fit to our own customers; we also supply to other local UPVC companies.

 

Due to high demand for our products, we made the decision to open a new unit for our Trade customers across from our showroom and factory.

 

We are also currently redesigning our showroom so that our customers can view a vast range of composite doors, bifold, casement windows, sliding sash windows and more.

 

At Celestial, the safety and security of your home has always been and will always be at the heart of everything we do. Expanding our business across three buildings ensures we have the space to keep our standards high so that our impeccable products and customer services can continue for another 23 years.


Celestial Windows is a trading name of Celestial Windows and Conservatories Limited

Authorised and Regulated by the Financial Conduct Authority. We are a Credit Broker and not a Lender. We offer Credit Facilities from one Lender