10 Year Insurance Backed Guarantee via DGCOS

When you are looking for UPVC products, one of the main questions you will ask yourself is “will my installation be adequately guaranteed”, and rightly so!

There is no shying away from the fact that the home improvement industry has had somewhat of a wobbly reputation over the years in terms of customer satisfaction and honouring the guarantee promised on a installation.

Knowing this, Celestial Windows want to always ensure that our customers know their installations are guaranteed for 10 years, with no question.

We are a part of DGCOS, the Double Glazing and Conservatory Ombudsman Scheme. Celestial Windows had to pass strict accreditation to be a part of this scheme and we are continually monitored to ensure we are meeting their high standards. DGCOS ensure that Celestial have all necessary competency certifications, business insurances and data sharing with consumer bodies. Where appropriate. This scheme gives many benefits to our customers including.

Free insurance Backed Guarantee – which means if the installer ceases trading, your guarantee will stand via an insurance provider. What some consumers do not know, is that if a guarantee offered by your installer isn’t insurance backed; should that company cease trading your guarantee won’t stand.

Free consumer advice line – DGCOS will be on hand to answer any questions you may have about Celestial during the installation Free access to alternative dispute resolution

At Celestial, safety and security is at the heart of everything we do. And guaranteeing your installation for 10 years, as promised, is very important to us.